Messaging Policy

This Messaging Policy explains how Apex AI Services Inc. (“Apex AI”, “we”, “us”, or “our”) communicates with individuals through SMS and MMS messaging. This Policy is designed to comply with U.S. carrier requirements, Twilio A2P 10DLC rules, Canadian privacy laws, and industry best practices.

1. Purpose of Messaging

We may send text messages for the following purposes:

• Appointment scheduling, confirmations, and reminders.
• Support communications or service-related notifications.
• Two-way interactions initiated by you or your business.
• AI system alerts or operational updates where applicable.
• Promotional messages where permitted by law.

Messaging frequency varies depending on service engagement and user interactions.

2. Consent to Receive Messages

By providing your mobile number, submitting a form, opting in through an online interface, or initiating contact with Apex AI, you consent to receive SMS or MMS messages from us. Consent is not a condition of purchasing any product or service unless explicitly required for operational functionality.

Message and data rates may apply.

3. Opt-Out Instructions (STOP Command)

You may opt out of receiving text messages at any time by replying STOP to any SMS we send. Once processed, you will no longer receive messages unless you opt back in.

Opt-out processing is typically immediate but may take up to 24 hours depending on carrier conditions.

4. Support Instructions (HELP Command)

For assistance, reply HELP or contact us directly at contact@getapex.co.

5. Data Handling & Privacy

We collect and store messaging data as needed to operate our messaging systems, including:

• Your mobile number
• Message content
• Delivery status and interaction logs

Your mobile number will never be sold or shared with third parties for marketing purposes. We use reasonable safeguards, including security controls aligned with the HIPAA Security Rule, when handling sensitive information.

For more information on personal data handling, see our Privacy Policy.

6. Allowed Messaging Content

Apex AI messaging adheres to carrier and regulatory standards. We do not send:

• SHAFT content (sex, hate, alcohol unless age-gated, firearms, tobacco).
• Illegal content or solicitations.
• Phishing, spam, scams, or misleading information.
• Unsolicited promotional messages without explicit consent.

7. Mobile Carrier Disclosure

Mobile carriers are not liable for delayed or undelivered messages. Message delivery depends on carrier networks and device conditions.

8. Revocation of Consent

Revoking SMS consent via STOP does not affect your ability to use our Services but may limit our ability to deliver certain functionality (e.g., appointment reminders, alerting systems, or security notifications).

9. Changes to This Messaging Policy

We may update this Messaging Policy periodically. Updated versions will be posted on this website, and the effective date at the top will be revised accordingly.

10. Contact Us

For questions about this Messaging Policy or SMS consent, contact:

contact@getapex.co

Thank you for choosing Apex AI Services Inc.