Privacy Policy

This Privacy Policy explains how Apex AI Services Inc. (“Apex AI”, “we”, “us”, or “our”) collects, uses, discloses, and protects information when you interact with our website, products, and services (collectively, the “Services”). By using our Services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following information:

• Contact information such as name, email address, phone number, and company details.
• Business information provided for consulting or service delivery.
• Communication data including emails, messages, SMS interactions, and meeting details.
• Technical data such as IP address, browser type, device information, and usage metrics.
• AI system inputs including instructions or datasets you provide to enable automation or analysis.

2. How We Use Your Information

We use information to:

• Provide and improve our AI-driven services and consulting engagements.
• Communicate with you, including via SMS, email, or automated messages.
• Personalize recommendations, insights, or operational automations.
• Maintain service security and operational integrity.
• Meet legal, regulatory, or contractual obligations.

3. SMS Messaging & A2P Compliance

If you provide your mobile number, you consent to receive SMS and MMS communications from Apex AI. These may include service updates, confirmations, support messages, alerts, and promotional content where permitted. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us at contact@getapex.co.

We do not sell or share mobile numbers with third parties for marketing purposes. Your number is used solely for communication related to our Services.

4. Cookies & Tracking Technologies

We may use cookies, analytics tools, and similar technologies to understand how visitors use our site and to improve performance. You may disable cookies through your browser settings, but some features may become unavailable.

5. Data Sharing & Disclosure

We may share information:

• With service providers supporting our operations (e.g., hosting, analytics, messaging platforms).
• To comply with legal requirements, subpoenas, or lawful requests.
• To prevent fraud, security threats, or contract violations.

We do not sell personal information or share it with third parties for advertising purposes.

6. Data Security & HIPAA Alignment

We implement administrative, technical, and physical safeguards to protect information, including controls aligned with HIPAA Security Rule principles where applicable. While we take reasonable measures to protect data, no system is completely secure.

7. International Users

Apex AI operates from Canada and may support users in both Canada and the United States. By using the Services, you acknowledge that your information may be processed in jurisdictions that may not provide the same level of data protection as your home region.

8. Your Rights

Depending on your location, you may have rights related to accessing, updating, or deleting your information. These may include rights under Canadian privacy laws (e.g., PIPEDA) or U.S. privacy laws where applicable.

To request access or modifications, contact contact@getapex.co.

9. Data Retention

We retain information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

10. Changes to This Policy

We may update this Privacy Policy periodically. Revisions take effect when posted. Continued use of the Services following changes constitutes acceptance of the updated Policy.

11. Contact Information

For privacy questions, requests, or concerns, contact:

contact@getapex.co

Thank you for trusting Apex AI Services Inc.